*Last Updated: [Date]*

Thank you for choosing Grafton Heritage Brewing Co. for your craft beer and merchandise needs. We value your satisfaction and want to ensure that your experience with us meets your expectations. Please read our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refund:

We strive to provide you with high-quality products and services. You may be eligible for a refund under the following circumstances:

– The product received is faulty, defective, or damaged.

– The product received does not match the description on our website.

– The product received is significantly different from the images or samples shown.

2. Notification and Timeframe:

To initiate a refund, you must notify us of the issue within a reasonable time from the date of purchase or delivery. Please contact our customer support team at [customer_support_email] or [customer_support_phone] to report any concerns.

3. Proof of Purchase:

To process your refund, we require proof of purchase. This could include your order confirmation or receipt. Please have this information available when contacting us.

4. Refund Methods:

Refunds will be processed using the original payment method, unless otherwise agreed upon. Refunds may also be issued as store credit or a replacement product.

5. Return Shipping:

Customers are responsible for the cost of return shipping unless the product is deemed faulty, defective, or not as described. In such cases, we will provide instructions on return shipping at no additional cost to you.

6. Condition of Returned Items:

Returned items must be unused, in their original packaging, and with all tags attached. We reserve the right to refuse refunds for items that do not meet these conditions.

7. Exclusions:

The following items or circumstances are not eligible for a refund:

– Change of mind or buyer’s remorse.

– Products damaged due to misuse or mishandling.

– Perishable items such as consumable goods.

8. Consumer Guarantees:

This refund policy does not affect your rights under the Australian Consumer Law. Customers have statutory guarantees for the quality and fitness for purpose of goods purchased.

9. Contact Information:

For refund requests or any inquiries, please contact our customer support team at [customer_support_email] or [customer_support_phone].

10. Compliance with Laws:

Our refund policy complies with Australian Consumer Law and relevant regulations.

11. Policy Changes:

Grafton Heritage Brewing Co. reserves the right to update or change this refund policy. Any changes will be effective immediately.

By making a purchase on our website, you acknowledge and agree to the terms of this refund policy. If you have any questions or concerns, please contact us before making a purchase.

Thank you for choosing Grafton Heritage Brewing Co. Cheers to great beer!